1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to website owners about how their site is used.
Similar technologies — such as local storage, session storage, and pixels — work in comparable ways and are also covered by this Policy. For simplicity, we refer to all of these collectively as “cookies” throughout this document.
This Cookie Policy covers:
- The marketing website physiologio.com (cookie banner and, with consent, Google Analytics 4).
- The staff platform app.physiologio.com (login and session cookies, plus strictly necessary third-party scripts).
- Public clinic websites on Physiologio subdomains (for example clinic.physiologio.com), including the online booking form.
Login, session and booking-protection cookies on the platform and clinic sites are strictly necessary for the service and are not subject to the marketing-site cookie banner.
2. Cookies We Use
We group cookies as follows:
Strictly Necessary Cookies
These cookies are essential for the website to function and cannot be disabled without breaking core functionality. They do not require your consent under the ePrivacy Directive and GDPR. They do not collect information for marketing or analytics purposes.
| Cookie Name | Purpose | Duration | Set By |
|---|---|---|---|
cookie_consent | Stores your cookie consent preference so we do not show the banner on every page visit | 12 months | Physiologio (physiologio.com) |
Platform and clinic websites (strictly necessary)
These are required for staff to stay signed in, for the booking form to work, and for maps when a clinic records a home-visit address. They are not used for advertising.
| Name | Purpose | Duration | Set By |
|---|---|---|---|
| HttpOnly session / refresh cookies | Secure staff authentication. The browser sends them with API requests; they are not readable by JavaScript. | Session / refresh cycle | Physiologio (app.physiologio.com) |
physio_session, physio_session_expiry | Local storage hint of the signed-in staff member (name, role, avatar) so the interface can load before the server confirms the session. Email and phone are not stored here. | 24 hours | Physiologio (local storage) |
| Google Identity Services cookies | Set by Google only when a staff member uses Google Sign-In | As set by Google | Google LLC |
| Google Maps cookies | Set when clinic staff open the home-visit map or address lookup | As set by Google | Google LLC |
| Cloudflare Turnstile | Bot protection on the public booking form. Used to confirm the submitter is human, not for marketing. | As set by Cloudflare | Cloudflare, Inc. |
Analytics Cookies (Consent Required)
These cookies collect information about how visitors use physiologio.com — which pages are viewed, how long visitors stay, and how they arrived. This data helps us improve our website and services.
Analytics cookies are only placed after you give your explicit consent via our cookie banner, in compliance with GDPR Article 6(1)(a) and the ePrivacy Directive.
| Cookie Name | Purpose | Duration | Set By |
|---|---|---|---|
_ga | Google Analytics 4 — distinguishes unique users by assigning a randomly generated identifier | 14 months | Google LLC |
_ga_[MEASUREMENT_ID] | Google Analytics 4 — stores and counts page views and session state | 14 months | Google LLC |
_gid | Google Analytics — distinguishes users (24-hour session granularity) | 24 hours | Google LLC |
We do not currently use any of the following categories of cookies on physiologio.com:
- Marketing / advertising cookies: we do not run retargeting campaigns or serve targeted ads via cookies.
- Social media tracking pixels: we do not embed Facebook Pixel, LinkedIn Insight Tag, or similar trackers.
- Profiling or personalisation cookies: we do not build behavioural profiles of individual visitors.
3. Google Analytics 4 in Detail
We use Google Analytics 4 (GA4), operated by Google LLC (1600 Amphitheatre Parkway, Mountain View, California 94043, USA). GA4 helps us understand website traffic, page performance, and visitor behaviour at an aggregate level.
What GA4 Collects
- Pages visited and events triggered (e.g. button clicks)
- Session duration and the number of pages viewed per session
- Approximate geographic location (country/city — derived from a truncated IP address)
- Device type, browser, and operating system
- Traffic source (how you arrived at physiologio.com — e.g. direct, search engine, social media)
Privacy Measures We Apply
- Consent-gated loading: GA4 scripts are not loaded into the page at all until you give explicit consent via our cookie banner. If you decline, the GA4 scripts are never loaded and no analytics data of any kind is collected from your visit.
- IP anonymisation: When GA4 is active, it truncates IP addresses before they are stored. Your full IP address is never stored by Google in our GA4 property.
- Data retention: We have set GA4 data retention to 14 months (reduced from the Google default of 26 months).
- No data sharing: We have disabled “Google signals” and all data sharing options that would allow Google to use our analytics data for its own advertising purposes.
- Data Processing Agreement: We have a signed Data Processing Amendment with Google, and data is transferred to the USA under Standard Contractual Clauses (SCCs).
Google’s Privacy Policy
For more information on how Google processes data, see Google’s Privacy Policy and Google Analytics data privacy and security.
4. Your Consent
When you first visit physiologio.com, you will see a cookie consent banner that allows you to:
- Accept all cookies: strictly necessary cookies plus Google Analytics 4 analytics cookies.
- Decline optional cookies: strictly necessary cookies only; GA4 scripts will not be loaded and no analytics data will be collected from your session.
Your consent choice is saved in a strictly necessary cookie (cookie_consent) for 12 months so that we do not ask you again on each visit. You may withdraw or change your consent at any time (see Section 5).
5. Managing Your Cookie Preferences
You can manage cookies in several ways:
Via Our Cookie Banner
To change your cookie preference at any time, clear your browser’s cookies for physiologio.com (this resets the cookie_consent cookie) and reload the page. The consent banner will reappear.
Via Your Browser Settings
Most browsers allow you to block or delete cookies through their settings. Please refer to your browser’s help documentation:
Please note that disabling all cookies may affect the functionality of some websites, including physiologio.com.
Google Analytics Opt-Out
To prevent Google Analytics from collecting data about your visits across all websites, you can install the official Google Analytics Opt-out Browser Add-on (available for Chrome, Firefox, Safari, Opera, and Edge).
Your Online Choices (EU)
You can also manage advertising preferences (relevant if we add marketing cookies in the future) via the Your Online Choices tool provided by the European Interactive Digital Advertising Alliance (EDAA).
6. Third-Party Cookies
On physiologio.com, the only third-party cookies are set by Google Analytics 4 when you have consented to analytics cookies. We do not embed advertising networks, social media pixels, or chat widgets on the marketing site.
On app.physiologio.com and public clinic websites, strictly necessary third-party scripts may set cookies: Google Sign-In (staff login), Google Maps (home-visit addresses), and Cloudflare Turnstile (booking bot protection). These are required for those features and are not used to advertise to you on physiologio.com.
If we integrate additional third-party tools that set cookies in the future (e.g. a live chat provider or video embed), this Policy will be updated prior to deployment and you will be asked for renewed consent where required.
7. Changes to This Policy
We may update this Cookie Policy as we add or remove cookies, or as applicable law evolves. Material changes — particularly those that affect the categories of cookies used or the purposes for which they are used — will be communicated via an updated cookie banner.
The “Last updated” date at the top of this page reflects the most recent revision.
8. Contact
If you have any questions about our use of cookies or this Policy, please contact us:
- Email: contact@physiologio.com
For complaints about our use of cookies or data privacy, you may also contact the Cyprus Commissioner for Personal Data Protection or the relevant supervisory authority in your country of residence.